Staff Jobs

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Helpdesk Coordinator

Key Responsibilities and Criteria for Candidates

  • Provides support via a variety of methods including check-ins, service calls, walk-in and email.
  • Assists users with Microsoft Windows, and/or Apple macOS/iOS, and/or Android/Chromebooks operating systems and hardware.
  • Removes various types of malware from personal computers of students, faculty and staff.
  • Supports software applications, including free downloads, and hardware on student machines and school owned carts.
  • Provides support for Students/Faculty account activation/management.
  • Assists Students/Faculty with network-related hardware and software problems (e.g., connecting to the wireless network).
  • Troubleshoots hardware issues on Computers/Laptops (School Computers/Laptops only).
  • Performs reinstallation of operating system software (School Computers/Laptops only).
  • Collaborates with other IT and facilitators staff to resolve Students/Faculty inquiries and ensure quality support.
  • Follows up on tickets Log and accurately logs all Helpdesk services using the Helpdesk System.
  • Hires and Trains motivated and friendly students to assist in the use of various services. (Part of Community Service Hours).
  • Helps students with any type of printing issues while explaining the process to increase student independence.
  • Aids students and teachers with software functionality and software issues, facilitating their understanding of problem solving process to increase independence.
  • Troubleshoots in a timely manner problems with projectors and other technology equipment in classrooms.
  • Provides training, and guidance to end users and during events and school activities.
  • Installs patches and performs system backups and recovery. (School Computers/Laptops only)
  • Assists in troubleshooting databases issues.
  • Other duties as required by the position.

Requirements

  • Bachelor's degree in Computer Science or Equivalent.
  • Proficient in English.
  • At least 3 years of related experience.
  • May include reporting to work after hours and on weekends.

Applicants should submit a cover letter, CV in English with supporting documents, list of references and contact information including current supervisor, and a recent photograph.

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